Assignment Stages Overview

Sent/Available

The client has created an assignment. Workers can review the scope of work and enter an application, counteroffer, or submit a question. Worker access to certain information is limited, including client contact information and attached documents.

Assigned

The client has selected a worker for the assignment, but the assignment's schedule date has not yet occurred. The assigned worker can view all assignment information, contact information, and attachments. The assigned worker can also post messages, request budget increases/expense reimbursement, or submit a reschedule request.

If a worker previously applied and did not receive the assignment or was un-assigned, they no longer have access to the assignment page.

In Progress

The worker has checked into the assignment, or if check-in is not required, the assignment has passed its start time. The assignment remains in progress until the worker completes the assignment and submits it for approval. The worker can request budget increases, expense reimbursements, or bonuses or submit a reschedule request. They must complete requirements for approval during this stage.

On Hold

The client has placed the assignment on hold for an appropriate reason, such as site not ready or parts not available. The client can place the assignment on hold only when it is in the Assigned or In Progress status. When the assignment is on hold, the worker does not see the Late, Late Deliverables, or Worker Not Confirmed labels.  The worker cannot complete certain actions, such as check-in, checkout, and/or completion of the assignment.

When the client removes the hold, the worker receives a reschedule request. If the worker declines the new date and time, they are removed from the assignment.

Pending Approval

The worker has provided all check in and check out times, deliverables, and custom fields as required by the client, and is now awaiting approval for payment. The client can send the assignment back to In Progress by clicking on Not Satisfied if they need more information. Or, they can approve the assignment for payment. Once it is approved, you can find the invoice for that assignment in the Payment Center.  

If an assignment exceeds the client's average approval time, refer to the Worker Escalation protocol.

Invoiced

The client approved the assignment and scheduled it for payment. Payment terms begin the day the assignment is invoiced, and the scheduled payment date becomes available at that time. If an assignment is FastFunds eligible, the FastFunds feature is available to the worker.

Paid

The client paid the invoice and the funds are transferred to the worker's account for them to withdraw, unless they used FastFunds. The assignment is no longer active and cannot be reopened or modified.

Cancelled

The assignment has been cancelled by the client, and its contents are no longer visible to the worker. The assignment still appears in the worker's dashboard under the Cancelled status.

NOTE: Clients can cancel an assignment but choose to still include payment. In this case, the worker can view the assignment and the receivables from their payment center.