Placing an Assignment on Hold

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You can pause an assigned or in-progress assignment by placing it on hold. When you place an assignment on hold, the assigned worker and any assignment followers receive a notification, and the On Hold status is applied to the assignment.

  1. Open the assignment from the Assignments Dashboard.
  2. Click Actions (three dots).
  3. Select Place on Hold.
  4. Enter a reason for placing the assignment on hold.
  5. Click Place on Hold and enter a reason.
    • RESULT: The assignment status changes to On Hold.

WHAT TO DO NEXT

When you’re ready to reschedule the assignment, you can remove the hold.

  1. Select the assignment in the Assignment Dashboard.
    • NOTE: You can use the On Hold filter to see only the assignments in the On Hold status.
  2. Click Actions (three dots).
  3. Select Remove Hold.

RESULT: The system sends a reschedule request for the worker to accept or decline. If the worker declines the request, they are removed from the assignment.

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