Community Guidelines for Clients

WorkMarket Community Guidelines: Clients

WorkMarket is a freelance management system that helps bring talented workers and clients together to make the process of getting work done easy, efficient, cost-effective, and scalable to your business needs.

WorkMarket’s Community Guidelines address the responsibility and accountability of our community members to each other. We want to maintain a professional, transparent, and enjoyable marketplace for both workers and clients. Thank you for joining us in this effort.

• Be transparent. Provide clear and complete assignment descriptions to help ensure you are engaging the right talent to complete assignments to your standard.
• Utilize WorkMarket tools such as groups, tests, requirement sets, and other data, to choose the workers that will best fit the needs of your business.
• Communicate with your workers utilizing the platform tools. Messages are a great way to address questions and/or add notable events related to your assignments. We encourage you to answer your workers’ questions and contact attempts in a timely manner.
• Approve and pay assignments in a timely manner (unless pending an escalation or dispute). [1]
• Manage your Scorecard. Your Company Scorecard is a summary of the ratings you receive from your workers. Average approval/payment timeliness and satisfaction rating are available on your profile and will be transparent to other workers when they are deciding whether to work with you.
• Escalate to WorkMarket when necessary. We encourage clients and workers to communicate directly regarding assignment disputes, but in the event communication cannot be made or disputes are not resolved, WorkMarket provides an escalation process to both clients and workers in which WorkMarket can assist in mediating disputes between clients and workers. This escalation process, however, does not give WorkMarket the authority to require one party to act in a certain way. It is a dispute resolution service provided by WorkMarket in which WorkMarket may help clients and workers reach resolution of issues on their own. [2]
  
  

We ask that you review and understand our policies, including the WorkMarket Terms of Service and WorkMarket Community Violation Guideline before you post, apply, accept, or work on any assignment or engage with any worker.

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[1] If clients need to cancel an assignment with less than 24 hours’ notice, clients may choose to compensate the worker a cancellation fee. However, WorkMarket does not require the payment of a cancellation fee by either clients or workers.

[2] WorkMarket has an Escalations Team dedicated to support clients and workers in the event of an issue during the assignment process. To escalate a case, please utilize the ‘Escalate’ option from the assignment's gear drop down and provide the details of your escalation including the anticipated outcome. The Escalations Team will open a case, track communication and progress and provide you with timely updates from start to finish. WorkMarket cannot guarantee resolution of a dispute but will help facilitate a fair process to assist both sides in reaching a resolution. Please note, the escalate feature may only be utilized for assignments that have occurred within the past 60 days.