Community Guidelines for Workers

WorkMarket Community Guidelines: Workers 

WorkMarket is a freelance management system that brings talented workers and clients together to make the process of getting work done easy, efficient, cost-effective, and scalable to your business needs. 

As an independent contractor, you are a business owner and provide a service to your clients. WorkMarket’s Community Guidelines address the responsibility and accountability of our community members to each other. We want to maintain a professional, transparent, and enjoyable marketplace for both workers and clients. Thank you for joining us in this effort. 

• Create your brand. Ensure your profile is updated with all skills, certifications, licenses, tools, photos, and insurance that will accurately represent you. 
• Utilize WorkMarket tools such as company scorecards and other data features, to choose the Clients that will best fit the needs of your business. 
• Be accountable and transparent. Understand what you are committing to by reading the scope of work completely and applying for work you are fully qualified to complete.
  Negotiate additional expenses and/or rates upfront using the platform tools. 
• Communicate with your Client utilizing the platform tools. Messages are a great way to ask questions and/or add a notable event related to your assignment. Be sure to answer your Clients’ communications in a timely manner. 
• Your ratings are a part of your brand. Be mindful that assignment cancellations and abandonments will affect your scorecard. Ratings are shown on your profile and will be transparent to other Clients. Be sure to accept work based on your availability and qualifications. [1]
• Do not subcontract without consent of the Client. 
• Escalate to WorkMarket when necessary. In the case of delays in invoice approvals/payments, unresponsiveness, or an impasse, reach out to WorkMarket Support. [2]
  
  

We ask that you review and understand our policies, including the WorkMarket Terms of Service and WorkMarket Community Violation Guideline (see below), before you apply, accept, or work on any assignment. 

---

[1] Workers can dispute a rating on a particular assignment by contacting the Client  directly for a written explanation of the rating. In the event of an impasse, Workers can escalate the rating dispute to WorkMarket by emailing [e-mail] and providing the written explanation from the Worker as well as the Client. The rating will be reviewed and a resolution provided to both the Worker and Client.

[2] Escalate approval/payment disputes by emailing WorkMarket Support at [e-mail]. Please be sure to include assignment ID, communication timeline with Client, and any other necessary information to help facilitate communication for a resolution. WorkMarket cannot guarantee payment but will facilitate a fair process for resolution.